Customers who bought items from SM Stationery regular price can apply for return/exchange up to thirty (30) days from the date when the order is received, where day one is the receiving/collection date. Meanwhile, items bought during sale events, at markdown price, or using Vouchers can apply for return/exchange up to seven (7) days from the date when the order is received/collected.
We do not process refunds at this time.
Valid reasons for return and exchange include the following:
- Product that is fundamentally different in nature from the product specified in the website;
- Faulty, defective, or damaged product;
- Product that is not as advertised on the website; or
- Wrong item is delivered.
Be sure that all items to be returned are still in their original packaging, with complete accessories and attached price tag.
Please note that for consumable items, only sealed or unused can be requested for return/exchange.